View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001508 | T99X171.00 SKB Eagle | SW Issue | public | 2022-07-12 12:18 | 2022-08-10 09:27 |
| Reporter | (ALTech) Younkwang Jung | Assigned To | (SW) Kerwin Chen | Due Date | |
| Priority | normal | Severity | s4-minor | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Summary | 0001508: [Smart3] Issue that do not recover normally after UI Reset during Monkey Test | ||||
| Description | Hi Kerwin Issue that STB do not recover normally after UI Reset during Monkey Test Please check why it does not recover normally after UI Reset. https://jira.skbroadband.com/browse/BPM-3022 And it will be a little difficult to check this log because the log collection form is different from before. I guess it is caused by Google service (gms), but I don't know the exact cause. Please check it Thank you YK.Jung | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(ALTech) JunGyu Kim , (ALTech) SY Yoon |
|---|
|
|
|
|
|
Hi Kerwin It is an issue that occurred during BMT, so I need to comment on this content Please let me know the analysis result. Thank you YK.Jung |
|
|
Hi YK, We are checking the log files. Could you help us to understand what "UI Reset" means ? Does it mean to "BTV reset" ? Thank you ! |
|
|
Hi Kerwin "UI Reset" is "BTV HomeUI Rest" Please check the attached picture and video Thank you YK.Jung |
|
|
Hi YK, In log files, the first error may be around line 1838875. "900888,2022-07-06 07:02:06.833000,E,JavaBinder,12265,,12265,17483,"!!! FAILED BINDER TRANSACTION !!! (parcel size = 780)" From the event time, all ANR logs happened after lots of "FAILED BINDER TRANSACTION" events. I think ANR are results, not causes. But it is hard to understand the root cause from log files. Thank you ! |
|
|
HI Kerwin This issue no longer occurs at BMT and the jira was closed. I'll close this mantis Thank you YK.Jung |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | New Issue | |
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | Status | new => assigned |
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | Assigned To | => (SW) Kerwin Chen |
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | File Added: BFX-AT100_15.534.8_anr.zip | |
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | File Added: BFX-AT100_15.534.8_logcat.zip | |
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) SY Yoon | |
| 2022-07-12 12:18 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) JunGyu Kim | |
| 2022-07-14 07:33 | (ALTech) Younkwang Jung | Note Added: 0010367 | |
| 2022-07-14 09:03 | (SW) Kerwin Chen | Note Added: 0010368 | |
| 2022-07-14 09:45 | (ALTech) Younkwang Jung | File Added: issue_screen_capture.PNG | |
| 2022-07-14 09:45 | (ALTech) Younkwang Jung | File Added: BMT_capture_move.mp4 | |
| 2022-07-14 09:45 | (ALTech) Younkwang Jung | Note Added: 0010370 | |
| 2022-07-14 14:09 | (SW) Kerwin Chen | Note Added: 0010372 | |
| 2022-08-10 09:27 | (ALTech) Younkwang Jung | Note Added: 0010570 | |
| 2022-08-10 09:27 | (ALTech) Younkwang Jung | Status | assigned => closed |
| 2022-08-10 09:27 | (ALTech) Younkwang Jung | Resolution | open => fixed |
